Frequently Asked Questions
Why is my appointment running late?
Sometimes in this business as in life , things or situations arise that are out of our control. We try our best to keep everything on schedule but there may be times when we are running late due to unforseen circumstances and we will do everything in our power to give advanced notice or give you the option to re-schedule. Please be understanding.
Why does someone else wash and/or style my hair?
We do our best to schedule your entire appointment with the same service provider. Because we can be extremely booked, often the only way we can accommodate your requested services is to schedule you with multiple people. We try to let you know while scheduling as well as during the confirmation calls. In addition, we are a team. If a team member needs assistance, someone will always volunteer to help out and make sure that your services are provided in the proper amount of time. To guarantee just one service provider it's best to schedule at least 3 months of appointments before leaving.
How much should I tip?
That's completely up to you. Tipping for service at a salon is typically handled as you would tip for service in a restaurant. Generally 10-20% of the total service is appropriate, depending on how you feel the quality of the service was.
Do you confirm appointments?
Yes, appointments are confirmed 1 to 2 days before the appointments.
Do you have a cancellation policy?
Yes we have a 24 hour cancellation policy. Please call.
We will charge 50% of any service to your credit card if we are not given 24 hours notice. Time is money, People.
Refunds?It is the Policy of the salon to not give out cash refunds.
If there is a problem with your service we will do everything that we can to rectify it.Please do not have another salon touch our work. We will not pay for you to go to another salon.Products are also no cash refunds unless never opened.
we will give you a credit for new product.